Privacy policy

Purpose, data controller and contact details

The purpose of this Privacy Policy is to provide you with information about the purpose, scope, protection and processing periods of the processing of your data as a natural person (hereinafter – personal data) both at the time of data acquisition and when processing these personal data.

The controller of the processing of natural persons’ data (hereinafter – personal data) is SIA Datakom (hereinafter – Datakom or We), registration No. 40103142605, legal address Malduguņu iela 2, Mārupe, LV – 2167, Latvia.

We are committed to protecting the privacy of the natural persons’ data in our possession, to obtain and process it only for the fulfilment of lawful purposes in accordance with the Law on the Protection of Personal Data of Natural Persons, Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (Regulation), as well as other applicable laws and regulations in the field of privacy and data processing.

When processing personal data, we will exercise due care to ensure their confidentiality, integrity and secure storage. We will process personal data by applying internal procedures and mechanisms to prevent unauthorised use, access, disclosure, copying, modification or damage of personal data.

If you have questions about the processing of personal data, please contact us by e-mail: [email protected] or in the form of a written submission, sending it to SIA Datakom, Malduguņu iela 2, Mārupe, LV – 2167.

Purposes, types and duration of data processing

We process your personal data in order to:

On the website:

Allow to provide you with personalised access.
Allow us to respond to your requests.
Allow to provide you with participation in events.
Be able to accumulate anonymised data about the use of the website and thus be able to improve the website and eliminate shortcomings.
Provide customer support and thus be able to provide you with services.

On our premises:

Ensure physical security – prevention or detection of criminal offences in relation to the protection of property and the protection of persons’ vital interests, including life and health.

When providing services:

Provide customer support and thus be able to provide you with services; ensure the fulfilment of contractual obligations, for example, by ensuring the development, servicing and maintenance of IT systems.
To understand market and customer requirements in order to develop new products and services, as well as for marketing needs.

For applications to vacancies:

Evaluating applications to vacancies and the attached data.

We process the following of your data

On the website:

Contact form – name, surname, telephone number, e-mail address, company (or organisation) name. If such an option is placed with this form of communication and you have marked your consent to receive news and commercial offers, we will have the right to send to the e-mail address information about planned seminars, conferences, events and other marketing events and commercial offers (no more than one commercial offer in one calendar week).
Cookies – i.e., files that websites place on users’ computers to recognise the user and facilitate the use of the website, as well as to provide an opportunity to improve its operation. Internet browsers can be configured to warn the user about the use of cookies and allow the user to choose whether the user agrees to accept them. A prohibition to use cookies will not prevent you from using the Site, but it may significantly limit your possibilities to use the Site. In addition, servers will record your Internet Protocol (IP) address, browser type, language setting, operating system, Internet service provider (ISP) and date/time stamp and the time spent in sections of the Site. This information we collect and use only to ensure convenient and secure operation of the Site, as well as for the needs of statistics formation, namely, to learn more about the activities of Site visitors on the Site and analyse visitors’ user experience. Detailed information about cookies you can obtain in our Cookie Policy.
Customer Service – username, name, surname, telephone number, e-mail address, company name. We will store these data for no longer than two years from the moment when the fulfilment of contractual obligations has ended.

On our premises:

Video surveillance – a video recording is made in which automated facial recognition is not performed.

When providing services:

Telephone communication with the service desk – call audio recording for quality assurance. We will store such data for no longer than twelve months from the moment of the recording;
For marketing needs – customer’s name, surname, company name, e-mail address and telephone number. Ensuring the fulfilment of contractual obligations – for example, depending on the terms of the contract, ensuring the servicing and administration of your IT systems, we may have access (for example, for creating backup copies) to personal data located in your systems. We will store such data for no longer than five years from the moment of fulfilment of contractual obligations;
Analysing applications for events and their evaluation questionnaires – name, surname, company name, e-mail address and telephone number.

For applications to vacancies:

Evaluating applications to vacancies – the information indicated in the application letter and CV, which does not contain sensitive data. We do not request to indicate any type of sensitive data in applications and CVs and we rely that you will not provide such to us, therefore upon receiving such data, we will delete them immediately.

Duration of data processing

We will process personal data only for as long as there is a legal basis for it and it is necessary in order to:

Provide products, services and information that you or your company has requested.
Contact you regarding the request that you have submitted to us.
Ensure the fulfilment of the requirements of regulatory enactments.
Administer your choices and rights that you have exercised in accordance with this privacy policy.
Realise our legitimate interests.

Personal data that we will process based on your consent, we will process:

On the website:

Contact form – no longer than five years from the day of providing your consent.
Cookies – no longer than twelve months.
Customer Service – we will store these data for no longer than two years from the moment when the fulfilment of contractual obligations has ended.

On our premises:

Video surveillance – on our premises it is performed by SIA Datlex. We will store such data for no longer than eight weeks from the moment of the recording.

When providing services:

Telephone communication with the service desk – no longer than twelve months from the moment of the recording.
For marketing needs – no longer than five years from the moment of the last transaction.
Ensuring the fulfilment of contractual obligations – no longer than five years from the moment of fulfilment of contractual obligations.
Analysing applications for events and their evaluation questionnaires – name, surname, company name, e-mail address and telephone number. We will store such data for no longer than five years from the moment of the event.

For applications to vacancies:

Evaluating applications to vacancies – no longer than three months from the moment when a contract has been concluded with the selected candidate.

Third parties

We will not transfer personal data to third parties, except to the extent necessary for the reasonable conduct of business activities, for example, for receiving website analytics, administrative services or ensuring customer service and protection of our interests. However, in such a case we will ensure that these third parties will process personal data only in accordance with our instructions and will not be able to use them for other purposes. These third parties are required to protect your data in accordance with the requirements of regulatory enactments and our contracts.

We may transfer your personal data to law enforcement authorities, as well as state and local government authorities upon their request, if it is required by regulatory enactments, as well as to defend our legal interests by preparing, submitting and defending legal claims.

We will not in any way trade your personal information and personal data to third parties.

Transfer of data to other countries

Datakom undertakes not to transfer your personal data to an organisation or any other person located in a country where an adequate level of personal data protection is not ensured, except in such cases if you have given direct consent to it.

Your rights

Access to personal data – you have the right to request confirmation as to whether we process personal data related to you, and in such cases to request access to the personal data that we process about you.
Correction and updating of personal data – if you believe that the information about you is incorrect or incomplete, you have the right to correct it yourself or ask us to do so. We rely that the data provided by you about you is up to date until you have provided information that it must be corrected.
Withdrawal of consent – you have the right at any time to withdraw your consent to the processing of personal data that is carried out on the basis of your consent.
Objection to processing for direct marketing purposes – you have the right at any time to object to the processing of your personal data for direct marketing purposes. You can withdraw your consent for such use of your personal data by sending an e-mail to [email protected] . To protect your privacy and security, we will take appropriate measures to verify your identity before providing information about the personal data you have requested.
Objection to processing based on legitimate interests – we have the right to process your personal data in order to ensure our legitimate interests (for example, to ensure physical security, fulfilment of contracts, etc.). You have the right to object to this, however we will continue to process your data if we have compelling legitimate grounds to continue processing the data. To express your objections in such a case, please submit a written submission to us. To protect your privacy and security, we will take appropriate measures to verify your identity before providing information about the personal data you have requested.
Erasure – although you have the right to request erasure of your personal data, in certain circumstances regulatory enactments and legitimate interests require us to retain data. To express your requirements, please submit a written submission to Us. To protect Your privacy and security, we will take appropriate measures to verify Your identity before carrying out such action.
Restriction of processing – you have the right to request to change or restrict the processing of your personal data. However, in this case it may affect what services and their types we will be able to provide to you. To express your requirements, please submit a written submission to us. To protect your privacy and security, we will take appropriate measures to verify your identity before carrying out such action.
Data portability – you have the right to receive or transfer your personal data further to another data controller, which you have provided on the basis of your consent or contract. To express your requirements, please submit a written submission to us. To protect your privacy and security, we will take appropriate measures to verify your identity before carrying out such action.

Adjustments and changes to the privacy policy

We assume that before using the Site, you have read this Privacy Policy and the Cookie Policy, and have accepted them. We reserve the right to make amendments to the terms of these policies by informing you about it by publishing a notice on the Site.

This Policy is effective from 12 October 2023.